
Frequently asked questions.
How do your family movie packages work?
Simple. You choose a package, send us your precious family photos and videos, and we transform them into beautiful movies you'll treasure forever.
No monthly commitments. No ongoing subscriptions. Just one order that preserves your family's most important moments professionally.
What should I send you?
Send us your favorite family photos and videos from the occasions that matter most - holidays, birthdays, family reunions, everyday moments you want to remember.
Don't worry about organizing everything perfectly. We'll help you create the most meaningful movies from whatever you share with us.
How long does it take?
Your beautiful family movies are delivered within 7 days.
Need them faster? We offer rush delivery (3-5 days) and express delivery (1-2 days) for special occasions.
What if I'm not comfortable with technology?
We make everything as simple as possible. After you order, we'll send you easy step-by-step instructions for sharing your photos and videos.
Many of our families have never uploaded anything before - we guide you through every step. No technical experience needed.
What makes your movies special?
We don't just put photos to music. We create professional family movies that tell your story beautifully.
Your grandchildren will want to watch these movies at every family gathering. Your adult children will treasure them forever. These aren't home videos - they're family heirlooms.
What if I want changes to my movie?
We include one revision with every package to make sure your movie is exactly what you envisioned.
The more you tell us about what matters most to your family, the better we can create movies that capture your unique story.
Do you keep copies of our movies?
No. Your family movies belong to you completely. We deliver them to you and don't keep copies.
Your family's privacy and memories are entirely your own.
Can I order movies for different family events?
Absolutely! Many families order multiple packages throughout the year - one for Christmas memories, another for summer vacation, another for milestone birthdays.
Each package is separate, so you can preserve different family occasions whenever you're ready.
What about Capsule Collections?
Capsule Collections are special - they preserve new messages and wisdom from your family members for future delivery at milestone moments like weddings, graduations, or birthdays.
Perfect for grandparents who want their voices and advice preserved for future generations.