Privacy Policy

Last Updated: July 2025

Reminisce Family is committed to protecting your privacy and the security of your personal information and family content. This Privacy Policy explains how we collect, use, store, and protect your information when you use our family video editing services.

2. Information We Collect

Personal Information:

• Name and contact information (email address, phone number)

• Billing information and payment details

• Account preferences and service selections

Family Content:

• Photos and videos you submit for editing

• Family member names and relationships (for video personalization)

• Story details and editing preferences you provide

• Any additional context or instructions for your videos

Automatically Collected Information:

• Website usage data and analytics

• Device information and browser type

• IP address and location data (general geographic area only)

3. How We Use Your Information

To Provide Our Services:

• Create and edit your family videos

• Process payments and manage your subscription

• Communicate about your orders and account

• Provide customer support and technical assistance

To Improve Our Services:

• Analyze usage patterns to enhance our website and services

• Develop new features and service offerings

• Ensure quality control and service optimization

Legal and Safety Purposes:

• Comply with legal obligations and law enforcement requests

• Protect against fraud, abuse, or security threats

• Enforce our Terms of Service

4. How We Protect Your Information

Content Security:

• All family content is stored on secure, encrypted servers

• Access is limited to assigned editors working on your specific project

• Content is deleted from our systems after project completion (unless you request extended storage)

• We use industry-standard security measures to protect against unauthorized access

Payment Security:

• All payment processing is handled by secure, PCI-compliant payment processors

• We do not store your complete credit card information on our servers

Data Transmission:

• All data transfers are encrypted using secure protocols

• Your content is protected during upload, processing, and delivery

5. Content Storage and Retention

During Active Projects:

• Your content is securely stored while we create your videos

• Only your assigned editor accesses your content during the editing process

• Content is automatically deleted from our working systems after delivery

Retention Options:

• Standard: Content deleted 30 days after video delivery

• Extended storage available upon request for additional fee

• You may request immediate deletion of your content at any time

Finished Videos:

• We deliver completed videos directly to you

• We do not store or host your finished videos long-term

• You maintain complete control over your finished video files

6. Information Sharing and Disclosure

We Never Share Your Content Without Permission:

• Your family photos and videos are never used for marketing

• We do not share your content with third parties

• Explicit written consent required for any promotional use

Limited Service Providers:

• Trusted freelance editors who work under strict confidentiality agreements

• Payment processors for billing and subscription management

• Technical service providers who help maintain our platform security

Legal Requirements:

• We may disclose information if required by law, court order, or legal process

• We may share information to protect our rights, property, or safety, or that of our users

7. Your Privacy Rights and Choices

Access and Control:

• Review what personal information we have about you

• Request corrections to your personal information

• Request deletion of your account and associated data

Content Control:

• Request immediate deletion of submitted content

• Opt out of any marketing communications

• Control how your information is used for service improvements

Communication Preferences:

• Choose what types of emails you receive from us

• Unsubscribe from marketing emails at any time

• Manage notification preferences for your account

8. Marketing and Communications

Service-Related Communications:

• Order confirmations and delivery notifications (cannot opt out)

• Important account or service updates

• Customer support responses

Optional Marketing:

• Monthly newsletter with family memory tips

• Information about new services or features

• Special offers and promotions (you can opt out anytime)

Third-Party Marketing:

• We never sell your information to marketers

• We do not allow third-party advertising on our platform

9. Children's Privacy

While our services often include content featuring children, our services are intended for use by adults (18+) who are responsible for the family content being submitted.

We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

10. International Users

Our services are based in [Your Country] and governed by [Your Country] privacy laws. By using our services, you consent to the transfer and processing of your information in [Your Country].

11. Third-Party Services

Payment Processing: We use secure third-party payment processors who have their own privacy policies governing payment information.

Website Analytics: We use analytics services to understand how our website is used, but this data is aggregated and does not identify individual users.

No Third-Party Content Sharing: We do not integrate with social media platforms or other services that would access your family content.

12. Data Breaches

In the unlikely event of a data breach affecting your personal information or content, we will:

• Immediately secure our systems and investigate the incident

• Notify affected users within 72 hours via email

• Provide detailed information about what data was affected

• Offer appropriate remedies and support

13. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will:

• Notify active subscribers of material changes via email

• Post the updated policy on our website with the effective date

• Continue to protect your information in accordance with our commitments

14. International Privacy Rights

For EU Residents (GDPR):

• Right to access, rectify, or erase your personal data

• Right to restrict or object to processing

• Right to data portability

• Right to withdraw consent at any time

For California Residents (CCPA):

• Right to know what personal information we collect and how it's used

• Right to delete personal information

• Right to opt out of sale of personal information (we don't sell information)

• Right to non-discrimination for exercising privacy rights

15. Contact Us

Questions about this Privacy Policy or your privacy rights?

Email: support@reminiscefamily.com

Website: reminiscefamily.com